FAQ
Q: What is the expected time of receiving my order??
A: The shipping or the expected time depends on the time taken by the shipping agency to transport and deliver the products. The average or the usual time taken to deliver the products to our customers is normally 4 to 6 business days.
Q: What are the ways in which I can make the payment?
A: For making payment, you may use the following methods:-
MasterCard
PayPal
Visa
Certified Cheque
AMEX
Q: Will it be safe to use my credit card or debit card number on your website?
A: You should not worry about this at all as the transactions are made in a well secured and private manner through PayPal. The transactions are 100% safe.
Q: Is there any hidden charge also at the time of making purchase?
A: NO. There are no hidden charges at all.
Q: Does your company deliver the product outside India also?
A: YES. We have a worldwide network and we deliver our products not just in India but across the globe. You are free to place an order from any corner of the world.
Q: How will I get to know that the order which I have placed has been placed successfully or not?
A: You will receive a confirmation email from Onlynaturalessentialoil after you have placed an order. The email will consist of all the essential details related to your order.
Q: What if I am not satisfied with the product? Can I return it?
A: If at all, you are not satisfied with our companys product then you can return it to us within 30 days of purchase. You need to make sure that the product is unused and in the re-saleable condition.
Q: Will I receive 100% money back after returning the product?
A: YES. Our company offers 100% money back guarantee.
Q: Which shipping companies are used by your company to deliver the products?
A: We are using international shipping agencies like FedEx, DHL and others.
Q: What should be done if I do not receive my order within the expected shipping time?
A: We try our every bit to make the products reach at your door step within 4 to 6 business days only. But, due to some unexpected conditions, it may happen that your order gets delayed. In that case, you will receive an email from our company regarding it. In the email, we will also mention the new expected delivery date of the product.
